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Case Manager 2
2 months ago
Description
U.S, the nation's largest veteran services nonprofit, seeks a Case Manager 2 at our location.
We are committed to providing comprehensive support services to veterans and their families. As a Case Manager 2, you will play a critical role in helping us achieve our mission to end and prevent veteran homelessness.
Responsibilities
- Assess veterans referred to the program to identify their needs and barriers to independence.
- Coordinate care with VA personnel and other community partners to ensure clients receive the services they need.
- Facilitate client intake process and compile client files to ensure all program eligibility documentation is complete.
- Collaborate with clients to develop Individual Action Plans (IAPs) to achieve their goals.
- Maintain confidential client files and ensure all required documents are present and complete.
- Meet with clients as specified by program requirements and document progress notes in Data/Assessment/Plan (DAP) format.
- Review and document updates for IAPs on a monthly basis.
- Complete timely discharge summaries.
- Conduct home visits to provide case management services and ensure the health and welfare of clients.
- Assist in quality management activities, data collection, and preparing reports.
- Facilitate client life skills classes and provide specialized case management services to veteran subpopulations as applicable.
- Conduct random drug and alcohol screenings of clients and maintain confidentiality in compliance with HIPAA standards.
- Complete accurate and timely data entry into the HMIS system and other required internal and external databases.
- Document client referrals for services and attend scheduled team meetings and trainings.
- Maintain and submit time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion.
- Drive company vehicle for client transportation or other work-related activities.
Additional Program-Specific Duties
As a Case Manager 2, you may be assigned to various programs, including Transitional Housing, Permanent Housing, Workforce, Supportive Services for Veteran Families, and Incarcerated Veterans Transition Program, which have additional program-specific duties as outlined below.
For Case Managers working with Transitional Housing Clients:
- Focus on providing case management services that result in clients transitioning to permanent housing.
- Ensure clients are accounted for daily through contact, bed check, and/or daily sign-in logs.
- Monitor program rent/participant fee compliance to assist clients in prioritizing housing.
For Case Managers working with Permanent Housing Clients:
- Focus on providing case management services that result in clients obtaining and maintaining permanent housing.
- Locate housing units in the community that meet clients' needs.
- Ensure that children and youth are enrolled in school and connected to the appropriate services within the community.
For Case Managers working with Workforce Clients:
- Assist with Workforce Program Assessment and Enrollment processes.
- Work with clients to develop an Individual Employment Development Plan and alleviate barriers to employment.
- Provide individualized assistance to clients in developing cover letters, resumes, and obtaining other supportive services.
- Facilitate groups or classes, including Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, and Money Management.
For Case Managers working with SSVF Clients:
- Conduct rapid rehousing and homeless prevention services for veterans and their families.
- Work with clients to develop a Housing Stability Plan and provide case management services to family members in the veteran household.
- Ensure that dependent children are enrolled in school and connected to the appropriate services within the community.
For Case Managers working with Aftercare Case Management programs:
- Make home visits to monitor housing stability and provide or coordinate educational activities related to meal planning, tenant responsibilities, and community resources.
- Make referrals to needed services, such as mental health, substance use disorder, medical, and employment services.
For Case Managers working with Incarcerated Veterans Transition Program (IVTP):
- Assist with Program Assessment and Enrollment processes for clients currently in jail/prison or recently released from jail/prison.
- Work with clients to develop an Individual Employment Development Plan and alleviate barriers to employment.
- Provide individualized assistance to clients in developing cover letters, resumes, and obtaining other supportive services.
For Case Managers with nursing credentials:
- Oversee and track infection control protocols and assist with ensuring protocols related to health and wellness are implemented and maintained.
- Coordinate health testing, including mass testing, self-administered testing, and required annual testing.
- Track any required vitals, such as temperature checks, at client intake, daily as determined by policy, or as otherwise required per company policies.
Qualifications
Requirements
- Bachelor's Degree required. Degree in Social Work, Psychology, Counseling, or other related social service field preferred.
- Two years of experience in social services or related field preferred.
- Experience working with homeless and/or veterans preferred.
- Certification in Substance Abuse Counseling preferred.
- Experience facilitating support groups preferred.
- Strong oral and written communication skills.
- Professional manner and appearance.
- Ability to work independently and within a team.
- Ability to take direction.
- Ability to work effectively with diverse group of clients, staff, and community members.
- Computer proficient in Microsoft Office and Internet.
- Valid driver's license required, must meet company insurance requirements and complete a provided driver training course.
NON-DISCRIMINATION POLICY
U.S subscribes to the principles of Equal Employment Opportunity. Our policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law.
AMERICANS WITH DISABILITIES ACT - REQUEST FOR REASONABLE ACCOMMODATION
In accordance with requirements of the Americans with Disabilities Act, U.S policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment.
OUR MISSION
To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services, and advocacy.