Account Associate

4 weeks ago


Westminster, California, United States Kelly Duong - State Farm Agent Full time
Job Overview

Kelly Duong - State Farm Agent is seeking a highly organized and efficient professional to join our team as an Account Associate. This role is ideal for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional customer service.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service to meet the needs of customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
    • Provide customers with information and guidance to help them make informed decisions about their insurance needs.
  • Communication
    • Use exemplary communication skills to efficiently meet the needs of customers while promoting the development of our business.
Requirements
  • Dedication to Customer Service
    • Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
  • Language Skills
    • Bilingual Vietnamese required.
  • Professional Development
    • Able to obtain Property and Casualty License.
    • Able to achieve mutually agreed upon marketing goals.
    • Interested in marketing products and services based on customer needs.
Benefits
  • Compensation
    • Salary plus commission/bonus.
  • Time Off
    • Paid time off (vacation and personal/sick days).
  • Opportunities for Growth
    • Growth potential/Opportunity for advancement within the office.

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