Customer Support Representative

3 weeks ago


Denver, Colorado, United States DH Pace Full time

Overview: DH Pace Company, Inc. is a leading distributor of door and door-related products, as well as commercial security solutions. We are seeking a skilled Customer Support Representative to join our team in Denver. This role will involve providing exceptional customer service, troubleshooting issues, and promoting our services.

Salary: $21.00 per hour, with opportunities for growth based on experience.

Responsibilities:

  • Triage incoming calls, understand customer needs, and schedule the right service to meet those needs.
  • Promote our services by sharing information about our products and helping customers find the best solutions.
  • Ensure accuracy by gathering essential details to create precise service tickets, preparing our technicians for each job.
  • Deliver outstanding customer service with a positive attitude, even in challenging situations.
  • Collaborate with colleagues and contribute to a supportive work environment while taking on additional responsibilities as needed.

Requirements:

  • High school diploma or GED required.
  • Preferably two years of customer service or administrative experience.
  • Ability to work independently and manage tasks in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Proficient in technical applications, including Microsoft Office Suite.

Benefits:

  • Medical, dental, and vision options available on the first day of the month following your start date.
  • Paid time off plan: 13 days accrued annually during your first year; 16 days accrued during your second year.
  • Paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
  • Floating holidays: Up to 2 floating holidays per year.
  • Competitive compensation, including annual performance evaluations.
  • 401k retirement plan, including an employer match.
  • Company-paid life insurance, short-term disability, and long-term disability.


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