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Member Services Representative Sub
2 months ago
At Planet Fitness, we're dedicated to providing a welcoming and inclusive environment for our members. As a Member Services Representative Sub, you'll play a vital role in ensuring our members have an exceptional experience.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative Sub. In this role, you'll provide top-notch customer service, handle member inquiries, and maintain a clean and safe facility.
Key Responsibilities- Customer Service: Provide exceptional customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
- Facility Maintenance: Maintain a clean and safe facility, ensuring that all areas are tidy and well-maintained.
- Member Support: Assist members with their accounts, answering questions and providing support as needed.
- Team Collaboration: Work closely with other team members to ensure seamless operations and excellent member service.
- Customer Service Experience: Previous experience in customer-facing roles, preferably in a fitness or retail environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact with members and colleagues in a professional and friendly manner.
- Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and move around the facility as needed.
- Availability: Availability to work a variety of shifts, including evenings and weekends.
- Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
- Benefits Package: Enjoy a comprehensive benefits package, including paid time off, health insurance, and more.
- Professional Development: Take advantage of ongoing training and development opportunities to enhance your skills and career.
At Planet Fitness, we're passionate about creating a Judgement Free Zone where members can feel comfortable and supported. As a Member Services Representative Sub, you'll be part of a dynamic team that's dedicated to delivering exceptional service and making a difference in our members' lives.
