Claims Associate
2 days ago
ECBM Insurance Brokers and Consultants is a family-owned and operated insurance broker and consulting firm based in Media, PA. We specialize in high-risk industries that require dedicated, client-based broker services in the areas of Commercial Insurance, Workers' Compensation, Employee Benefits, Cyber Liability, Professional Liability, Farm & Agriculture, and Personal Insurance.
Our mission is to put people - our clients and employees - first. As a privately-owned company, our motto has always been: "No Shareholders, Just Transparency."
We operate on three main core values: Empathy, Energy, and Tenacity. We test every employee who works here for these three core values because employees must have Empathy to care about our clients, Energy to provide the level of service we require, and Tenacity to go that "extra mile" to solve our clients' challenges.
In addition to caring for our clients, we also take pride in caring for our employees. We've been a Best Place to Work in Insurance recipient for the last eight years, and the average length of service of our employees is 11 years.
About the RoleECBM Insurance Brokers and Consultants is seeking a Claims Intake Associate to join our team. This person will report to the Vice President of Claims Services and contribute to the profit and growth of ECBM by monitoring, managing, and reporting all first notices of loss received in the Claims Department.
The Claims Intake Associate will obtain, review, and evaluate all first notice of loss information from ECBM clients for all insurance lines of business, including but not limited to, automobile, general liability, property, workers' compensation, and specialty lines of business. They will continuously monitor the Report Claims mailbox.
Responsibilities- Maintain and manage the Report Claims mailbox
- Receive and review initial claim reports from ECBM clients via phone, email, or dedicated reporting mailbox
- Collaborate with Claims Team staff to evaluate claims, proper reporting, and internal staff claim assignment
- Report claims to insurance carrier(s) within 24 hours of receipt of claim by ECBM Claims Department
- Enter and document all First Notice of Loss information in AMS Claims Management System and Paperwise Document Filing System
- Establish standardized diary/suspense tasks as determined by claims line of business
- Acknowledge Claim receipt to ECBM client
- Follow for Carrier Adjuster assignment and provide claim information to ECBM client contact
- Communicate with internal Claims Team members relative to new claim assignments and carrier claims assignment
- Ability to provide excellent customer service to both external and internal clients
- Ability to work as a team member and perform based on established standards and expectations
- Detail-oriented
- Excellent written and oral communication skills
- Excellent organizational skills
- Competitive Pay
- Health and Welfare Programs Including Medical, Dental, and Vision Insurance
- Retirement and Income Protection Programs, including a 401k plan
- Work/Life Balance Including PTO, Holidays, and Remote work opportunities
- Career Advancement Opportunities
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