Supply Chain Customer Service Specialist
1 month ago
This is a customer-facing role that drives overall on-time delivery, inventory management, and fill rate. The successful candidate will work closely with the sales team and supply chain director to ensure excellent service and support distribution center and 3PL performance.
Key Responsibilities- Manage customer profiles and order guidelines
- Generate, organize, and analyze performance metrics for AlEn USA customers
- Lead weekly meetings with the sales team and supply chain to identify areas of opportunity and provide recommendations
- Communicate relevant changes in inventory, in-stocks, or POS trends to internal sales and demand planning teams
- Build strong relationships and manage efficient projects that drive value to the customer and/or the organization
- Bachelor's degree in business management or supply chain
- Minimum of 4 years of experience performing similar duties
- English language proficiency (Spanish is a plus)
- Attention to detail
- Effective communication and negotiation skills
- Organization and time management
- Problem-solving and analytical skills
- Technical proficiency in order management software and Microsoft Office
Prolonged periods of time in the workstation. Some travel required.
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Supply Chain Specialist
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Customer Service Representative
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Customer Service Representative
4 weeks ago
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Supply Chain Operations Analyst
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