Customer Service Representative

4 weeks ago


Houston, Texas, United States AlEn USA Full time
Job Summary

This is a customer-facing role that drives overall on-time delivery, inventory levels, and fill rate. The successful candidate will ensure excellent service to our customers, support distribution center and 3PLs performance, and handle SAP transactions related to order management and issue resolution.

Key Responsibilities
  • Manage customer profiles and order guidelines
  • Generate, organize, and analyze performance metrics for AlEn USA customers
  • Lead weekly meetings with the sales team and supply chain to identify areas of opportunity and provide recommendations
  • Manage complex projects that drive supply chain efficiencies
  • Support the sales team and make recommendations on sales deviations, additional inventory, and inventory on hand
  • Communicate relevant changes in inventory, in-stocks, or POS trends to internal sales and demand planning teams
  • Build strong relationships and manage efficient projects that drive value to the customer and/or the organization
  • Dispute service-related deductions
Requirements
  • Bachelor's degree in business management or supply chain
  • Minimum of 4 years of experience performing similar duties
  • English language proficiency (Spanish is a plus)
Working Conditions

Prolonged periods of time in the workstation. Some travel required.



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