Operations Manager

1 week ago


Seattle, Washington, United States Floor & Decor Full time
Job Overview

Floor & Decor is seeking an experienced Operations Manager to lead our store operations and provide an exceptional shopping experience to every customer. As a key member of our team, you will be responsible for managing all aspects of store operations, including sales, customer service, and associate education.

Key Responsibilities
  • Operations: Ensure the store is a safe workplace and provides a safe shopping experience, while maximizing company profitability by managing store operations.
  • Customer Service: Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable, and quick for customers and co-workers.
  • Administrative: Record-keeping and reporting of inventory, HR-related matters, and cash office records.
  • Warehouse/Logistics: Direct/supervise truck appointments, communicate scheduling, and manage scheduling issues.
  • Management: Review and assess the performance of associates on a timely basis, train, develop, supervise, and define workload associates.
Requirements
  • 3-5 years retail management experience and proven ability to direct operations.
  • Ability to perform in a high-volume, highly complex location.
  • Ability to demonstrate initiative and be a self-starter.
  • Demonstrated proficiency in recruiting, hiring, and training associates.
  • Excellent communication, interpersonal, and analytical skills.
  • Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
  • Must possess excellent customer service skills and work well under pressure.
Working Conditions

Occasional travel may be required, including air and car travel. While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.

Physical/Sensory Requirements

The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl.


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