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Client Care Specialist
2 months ago
At City National Bank, we are seeking a highly skilled Client Care Specialist to join our team. As a Client Care Specialist, you will be responsible for providing exceptional client service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:- Respond to and handle a broad range of complex operational issues from all levels of clients and bank personnel.
- Provide 1st tier technical and navigational assistance for CNB's online personal products and services to external/internal clients.
- Manage client conversations with a focus on quality, independently analyzing and resolving complex operational problems on clients' accounts.
- Process transactions requests, such as credit card and loan payments, address change requests, and forwarding maintenance requests to other back-office teams for review and processing.
- Review online manuals to ensure adherence to policy and procedures, remaining updated on Bank policies and procedures, new products and services, regulatory compliance, and fee changes.
- Resolve clients' complaints and diffuse unsatisfied clients, providing guidance on issues requiring immediate attention.
- Inform Client Care Leads and Client Contact Center Management of potential problem situations and issues requiring escalation.
- Minimum 1 year of Contact Center Experience.
- Minimum 2 years of Banking Experience.
- Strong customer service skills, ability to remain calm and composed when dealing with challenging situations.
- Excellent written/verbal communication skills.
- Comprehensive knowledge in Windows desktop operating systems and MAC a plus.
- Starting base salary: $33.43 per hour.
- Eligible for bonus and/or commissions.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by law.
