Program Supervisor

4 months ago

Big Spring, United States Texas Department of Aging & Disability Services Full time
Job Description: Program Supervisor - Switchboard

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below.

Program Supervisor I (Switchboard Supervisor) perform routine (journey-level) administrative and supervisory program work. The Switchboard Supervisor is responsible for the overall switchboard operation. Responsibilities include, but are not limited to, creating shift schedules as well as supervision of Switchboard Operators; acting as the liaison regarding service orders or information requests for removal, installation, and repair of Switchboard and emergency equipment; escort and supervision of contractors; creating specialized reports, tracking information, and other specialized data provided by the Switchboard; oversees ordering all supplies for the department; oversees the campus wide phone directory, including updates, deletions and additions; works as a relief operator during periods of staffing shortages which requires an alternate shift pattern assignment and/or location. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Performs other duties as assigned to include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions:
Attends work on a regular basis and required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Supervises and manages assigned staff. Responsibilities include, but are not limited to, reviewing applications, interviewing candidates, selecting and hiring potential employees, scheduling monthly shift schedules and assigning workload, establishing performance measures, evaluating work performance, providing feedback and guidance, recommending staff development and training, recommending personnel and disciplinary actions, scheduling and approving leave, ensuring time is entered appropriately for all employees and that all shifts are covered. Functions as relief operator when the need arises.
Trains Switchboard Operators in their tasks and ensures all equipment is functioning properly.
Notifies the appropriate staff or vendors of requests-repairs when equipment is not operating properly.
Responds to staff requests for emergency services. Documents and monitors the emergency events and supports operators in their task during such events.
Maintains the campus cellular devices, replacement orders, documentation, and inventory.
Oversees orders for all supplies for the Switchboard department. Ensures that supplies are ordered and received.
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge Skills Abilities:
Ability to effectively manage, train, and develop employees under supervision.
General knowledge of, or ability to gain knowledge of, Joint Commission/BHS regulations and State Hospital policies and procedures.
Knowledge of Switchboard VOIP or (PBX) equipment.
Skills in communicating effectively both written and oral.
Skills in dealing with the public in a courteous and professional manner.
Ability to teach personnel the proper techniques to provide excellent service to staff, patients, and outside callers.
Ability to organize and coordinate multitasks concurrently.
Ability to prioritize and manage tasks independently.
Ability to maintain confidentiality.
Ability to effectively use automated office systems, equipment, standard computers, and applicable software.
Ability to project a professional image and demeanor consistent with the role and responsibilities of the Switchboard Supervisor.

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