Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at DDS Lab. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via phone and email.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work closely with our dental technicians to ensure high-quality case outcomes.
- Communicate effectively with customers to understand their needs and provide solutions.
- Monitor and respond to emails in a timely manner.
- Document all customer interactions and case information in our customer management systems.
Requirements
- Minimum of 3 years customer service experience required.
- Experience working in a fast-paced environment with high volume of incoming/outgoing phone calls.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
About DDS Lab
DDS Lab is a full-service NBC Certified Dental Lab dedicated to providing high-quality products and exceptional customer service. We are committed to creating a positive and productive work environment that fosters growth and development for our employees.
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