Insurance Customer Service Representative
2 weeks ago
As a key member of our team, you will play a vital role in providing exceptional customer service to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information about their policies.
Key Responsibilities:
- Process policy changes and updates in our system to ensure seamless customer experiences.
- Handle incoming calls and emails from customers regarding policy inquiries and claims, providing professional and efficient support.
- Collaborate with team members to resolve customer issues and ensure customer satisfaction.
- Maintain accurate and up-to-date customer records, ensuring that all information is current and compliant with company policies.
- Stay informed about insurance products and industry trends to effectively assist customers and provide expert advice.
- Follow company policies and procedures to ensure compliance with regulations and guidelines.
- Meet or exceed performance goals and targets set by the company, continuously improving knowledge and skills through training and development opportunities.
What We Offer:
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A competitive compensation package and benefits program.
- The chance to make a real difference in the lives of our customers and contribute to the success of our organization.
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