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Patient Services Representative: Fort Liberty Fayetteville Area

1 month ago

Fort Bragg, North Carolina, United States Greenlight Connections Full time
Job Title: Patient Services Representative

Greenlight Connections is seeking a highly motivated and customer-focused Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional customer service to patients and providers, resolving general customer service inquiries, and coordinating access to therapies through the patient's healthcare provider.

Responsibilities:
  • Handle inbound phone queue and general program inquiries
  • Determine support programs for patients
  • Research and resolve claim denials or underpayment of claims
  • Provide exceptional customer service to internal and external customers
  • Report trends or delays to program management
  • Ensure all program correspondence and communication meets quality standards
  • Pharmacy triage and coordination, along with other follow-up activities
Requirements:
  • High School diploma or equivalent required; Associates Degree or Bachelor's Degree preferred
  • Certificates in Medical Coding, Medical Billing, or related fields a plus
  • Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
  • Ability to proficiently use Microsoft Outlook, Word, and Excel
  • Ability to communicate effectively both orally and in writing
  • Ability to build productive working relationships with clients, coworkers, and managers
What We Offer:
  • Competitive hourly rate: $18.00 per hour
  • 6-9 month contract
  • Criminal background check and 9-panel drug test required
Work Environment:
  • Remote work environment with existing high-speed internet access at home
  • Quiet, noise-free home office space that is free of distraction
  • Adhere to assigned work schedule (inclusive of lunches & breaks)

Greenlight Connections is a unique staffing and placement firm dedicated to matching qualified military spouses, veterans, dependents, and other members connected to the military community with rewarding, remote jobs. If you are a motivated and customer-focused individual looking for a challenging and rewarding opportunity, please apply today.