Senior Functional Specialist

7 days ago


Overland Park, Kansas, United States Netsmart Full time
Job Description

Job Title: Senior Functional Specialist

Job Summary:

We are seeking a highly skilled Senior Functional Specialist to join our team at Netsmart. As a key member of our analytics solutions team, you will be responsible for defining and documenting vision, functional requirements, and design using solution management tools and processes.

Key Responsibilities:

  • Lead initiatives with engineering and business leaders on roadmap execution by providing user stories that drive solutions forward.
  • Work with clients and consulting organizations as a subject matter expert on Netsmart analytics solutions to provide solution knowledge for new or existing clients.
  • Communicate directly with existing clients to ensure tools are readily available for successful adoption.
  • Work with clients to jointly develop policies and procedures, ensuring successful adoption of Netsmart analytics solutions.
  • Promote process improvement opportunities for clients and within Netsmart for solutions.
  • Support client escalations and provide timely resolution following in-depth problem analysis.
  • Identify new Analytics Services contracts at client organizations to further optimize Key Performance Indicator (KPI) solutions.
  • Work directly with marketing to capture client success stories and case studies of ROI metrics demonstrating the value of analytic solutions.
  • Work directly with the support organization to ensure speedy resolution of client issues and healthy outcomes.
  • Understand business requirements to support customer services for analytics solutions.

Qualifications:

  • Bachelor's degree in health care administration, business administration, information systems, or project management or related field.
  • At least 4 years of testing, development, or solution-related work experience.
  • At least 2 years of Agile development work experience.
  • At least 1 year of software development experience contributing to or reviewing user stories and acceptance criteria.
  • At least 1 year of health care information technology (HCIT) solution strategy or consulting work experience.

Netsmart is an Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion, and transfer, are based on performance, qualifications, abilities, education, and experience.

Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.



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