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Claims Team Leader for Equipment Appraisal

2 months ago


Stevens Point, Wisconsin, United States Sentry Full time

About Us:

At Sentry, we prioritize our people and are dedicated to providing exceptional services to our clients. Our employees are our greatest asset, and we are committed to attracting, training, and empowering them to maintain our position as a leader in the industry.

Position Overview:

We are currently looking for a knowledgeable individual to join our Heavy Equipment Appraisal Team as a Claims Manager. This role involves overseeing our Total Loss teams and ensuring that our clients receive top-notch service throughout the claims process.

Key Responsibilities:

  • Lead and inspire a team of heavy equipment appraisers, ensuring precise and equitable assessments of equipment conditions and repairs.
  • Implement initiatives for improvement and acknowledge team members who demonstrate outstanding customer service.
  • Collaborate closely with your team to provide clear work direction, monitor service levels, and discuss updates on coverage or regulations.
  • Oversee the progression of claims and engage in file review sessions to guarantee compliance with established standards.
  • Manage workloads effectively and conduct quality audits to ensure timely and accurate claims processing.
  • Serve as the technical authority within the claims unit, offering guidance on complex files.
  • Review newly submitted claims and assign them to appropriate representatives for evaluation and resolution.

Qualifications:

  • A Bachelor's degree or equivalent professional experience is required.
  • A minimum of 5 years of relevant experience in the field.
  • Experience in a managerial or supervisory capacity is preferred.
  • Strong analytical skills to facilitate sound decision-making.
  • Excellent interpersonal and communication abilities.

What We Offer:

At Sentry, we provide a comprehensive rewards package that extends beyond competitive salaries. Our benefits include:

  • A flexible Hybrid work model, allowing for remote work on certain days.
  • Provision of necessary equipment for both in-office and home office setups.
  • Meal Subsidy for those working in the office.
  • A robust 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
  • Opportunities for professional growth through Sentry University and a Tuition Reimbursement program.
  • A generous Paid-Time Off policy, including Volunteer-Time Off.
  • Comprehensive health benefits, including Medical, Dental, Vision, and Life insurance.
  • Well-being initiatives and Employee Assistance programs.
  • A gift matching program through the Sentry Foundation to support charitable contributions.

Join Us:

We are proud to be recognized on Forbes' list of America's Best Midsize Employers. Our long-standing success, which began in 1904, has established us as one of the largest and most financially secure mutual insurance companies in the U.S., rated A+ by A.M. Best.

At Sentry, you can look forward to a fulfilling career with ample opportunities for growth and development.