Customer Experience Specialist

4 days ago


Chatsworth, United States Premier America Credit Union Full time

**Job Description:**

We are seeking a highly skilled Customer Experience Specialist to join our team at Premier America Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members through various communication channels.

About the Role:

  • You will be the primary point of contact for members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Assume responsibility for ensuring member service functions are performed in an effective, accurate, professional, and efficient manner according to the Credit Unions' established policies, standards, and security procedures.
  • Represent the Credit Union in a courteous and professional manner, properly identifying members before disclosing account information.

Key Responsibilities:

  1. Provide exceptional service to members through various communication channels, including phone, email, and chat.
  2. Respond to member inquiries and resolve issues in a timely and professional manner.
  3. Maintain accurate and up-to-date member information, adhering to all relevant policies and procedures.
  4. Identify opportunities to cross-sell credit union products and services to members.
  5. Participate in ongoing training and development to stay up-to-date on credit union products and services.

Requirements:

  • A minimum of two years of experience working in a member/customer-facing environment, preferably in a financial institution call center or branch office.
  • Excellent communications and public relations skills, with the ability to effectively communicate complex information to members.
  • General knowledge of credit union policies and procedures, as well as experience working with account management and transaction processing software.

Salary Range:

$22-$27 per hour, depending on experience and qualifications.



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