Customer Experience Specialist
4 days ago
**Job Description:**
We are seeking a highly skilled Customer Experience Specialist to join our team at Premier America Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members through various communication channels.
About the Role:
- You will be the primary point of contact for members, responding to their inquiries and resolving issues in a timely and professional manner.
- Assume responsibility for ensuring member service functions are performed in an effective, accurate, professional, and efficient manner according to the Credit Unions' established policies, standards, and security procedures.
- Represent the Credit Union in a courteous and professional manner, properly identifying members before disclosing account information.
Key Responsibilities:
- Provide exceptional service to members through various communication channels, including phone, email, and chat.
- Respond to member inquiries and resolve issues in a timely and professional manner.
- Maintain accurate and up-to-date member information, adhering to all relevant policies and procedures.
- Identify opportunities to cross-sell credit union products and services to members.
- Participate in ongoing training and development to stay up-to-date on credit union products and services.
Requirements:
- A minimum of two years of experience working in a member/customer-facing environment, preferably in a financial institution call center or branch office.
- Excellent communications and public relations skills, with the ability to effectively communicate complex information to members.
- General knowledge of credit union policies and procedures, as well as experience working with account management and transaction processing software.
Salary Range:
$22-$27 per hour, depending on experience and qualifications.
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