Dental Practice Operations Manager
2 weeks ago
River Rock Dental is a mission-driven dental practice dedicated to changing the way Austin families think about going to the dentist. With six locations in Austin, we strive to provide exceptional dentistry and friendly, compassionate care to patients of all ages.
Job Summary
We are seeking an experienced Office Manager to lead our operations team in providing outstanding patient service, training, and mentorship. This role requires strong leadership skills, effective communication, and a passion for delivering exceptional results.
Key Responsibilities
- Model excellent patient service and communication skills.
- Identify staff strengths and areas for improvement in patient skills.
- Train, coach, and mentor staff members to optimal patient service levels.
- On-board new staff members to ensure seamless integration into the practice environment.
- Partner with HR for coaching and guidance on personnel management.
- Attend meetings, training courses, and other learning opportunities as required.
- Collaborate with dentist and regional operations leadership to make operational decisions.
- Understand, analyze, and action plan key performance metrics to drive business growth.
- Ensure staff compliance with regular training requirements.
Requirements
- Minimum 2 years of experience in dental office management.
- High School diploma or GED required; 4-year bachelor's degree preferred.
- Bilingual (Spanish) is preferred.
- Sales and customer service experience is a plus.
- Ability to multi-task, delegate, and hold others accountable.
- Computer literacy and typing proficiency preferred.
- Knowledge of dental insurance and billing.
- Must be available to work some Saturdays.
- Ability to travel as needed.
Salary & Benefits
The estimated annual salary for this position is $55,000 - $70,000, depending on experience. We offer a competitive compensation package, including health insurance, bonus structure, PTO, and 401k. A $3,000 signing bonus is available.
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