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Enterprise Holdings is seeking a highly skilled Customer Assistance Representative Sr (CAR Sr) to join our team. As a CAR Sr, you will provide exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
Key Responsibilities:- Greet customers using prescribed dialogue and ensure a smooth rental experience.
- Remind customers to check for personal belongings and identify any items found in the vehicle.
- Advise and review rental charges, providing an accurate receipt to the customer.
- Inquire about service satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customers to complete a damage/loss report.
- Use proper statements to determine if vehicles are being returned with a full tank of gas.
- Complete a service alert for any mechanical and/or body damage communicated by customers.
- Identify and tag vehicles flagged for grounding or preventative maintenance.
- Keep the lot organized for ease of access and traffic flow.
- Must be at least 18 years old.
- Must have two years of college experience or at least two years of customer service experience.
- Must have a high school diploma or GED.
- The ability to operate a motor vehicle is an essential function of this position.
- Must be authorized to work in the United States and not require work authorization sponsorship.
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read, write, and speak English.
Apart from religious observation, you must be available to work the following schedule:
- Sunday: 1:00pm-9:30pm (30 min break)
- Monday: 1:00pm-9:30pm (30 min break)
- Tuesday: 1:00pm-9:30pm (30 min break)
- Wednesday: 1:00pm-9:30pm (30 min break)
- Thursday: OFF
- Friday: OFF
- Saturday: 1:00pm-9:30pm (30 min break)
