Technical Help Desk Representative
1 week ago
TriCom Quest is seeking a Technical Help Desk Representative to join our team. In this role, you will be responsible for providing technical support to customers via phone, email, and online chat.
The ideal candidate will have strong technical skills and the ability to work in a fast-paced environment. Experience operating on Zendesk or similar CRM platforms is a plus.
Key Responsibilities:
- Provide technical support to customers
- Maintain overall customer satisfaction and brand loyalty
- General administrative office support
What We Offer:
- $20 - $22 per hour
- Long-Term Temporary, possibility of Temp-to-Hire
- Monday – Friday from 8:00am – 5:00pm
Requirements:
- Bachelor's Degree preferred but not required
- Spanish bilingual language ability is a big plus
- 1 – 2 years of customer support experience
- Excellent problem-solving and time management skills
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