IT Customer Service Representative
1 week ago
We are looking for a skilled IT Customer Service Representative to join our team at Agilant Solutions Inc. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our retail SMB clients.
The ideal candidate will have excellent communication and customer service skills, with experience working in a call center or help desk environment. Knowledge of Windows and Office 365 is also required.
This role offers a competitive salary of $50,000 - $70,000 per year, plus comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k).
Key Responsibilities:
- Maintain professional relationships with clients
- Resolve technical issues through proprietary troubleshooting techniques
- Deliver service and support to end-users via phone
- Document call history for service events
Requirements:
- Previous experience working in a call center or help desk environment
- Knowledge of Windows and Office 365
- Excellent communication and customer service skills
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