Technical Support Specialist
3 weeks ago
We are seeking an experienced Technical Support Specialist to join our team at A3 Solutions, Inc. in Bentonville, AR. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our enterprise environment.
Key Responsibilities- Provide first-level technical support for Windows OS and Microsoft Office Suite in an enterprise setting, interacting directly with end-users.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals, including desktops, laptops, and network devices.
- Offer Desktop and Network Support, ensuring seamless connectivity and performance.
- Configure and add new hardware, as well as assist Corporate Desk Side Support technicians with large-scale deployments.
- Document and maintain user account information, including rights, security, and system groups.
- Train employees on product use and identify, analyze, and repair product failures, ordering replacement parts as needed.
- Determine and recommend products or services that best fit customers' needs.
- Perform imaging and image recovery tasks.
- Experience with break/fix repairs on desktops and laptops.
- Install and re-install various software packages and updates.
- SUPPORT wireless devices and WiFi/VPN connections.
As a Technical Support Specialist at A3 Solutions, Inc., you can expect a competitive salary of $60,000 per year, commensurate with experience. Our comprehensive benefits package includes health insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
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IT Support Specialist Position
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