Computer Network Support Expert

3 weeks ago


Bentonville, Arkansas, United States NorthWest Arkansas Community College Full time
About the Role

We are seeking an experienced Information Technology Support Specialist to join our team at NorthWest Arkansas Community College. The successful candidate will be responsible for a wide range of activities related to computer and systems software and hardware support.

The IT Support Specialist will support the implementation, maintenance and use of institutional technology as well as responds to Level 2 complex and specialized technology requests from users. This position analyzes needs, evaluates alternatives and recommends/implements a course of action to solve complex issues.

Responsibilities
  1. Troubleshoot computer and systems hardware, software and printer issues
  2. Deploy new computers, systems and laptops, including re-imaging and re-deploying used computers for student, faculty, staff and classroom use
  3. Install software programs and updates in computers and laptops
  4. Create images for new computers and laptops as needed
  5. Analyze computer and system logs to identify source of errors and collaborate with engineers and/or third-party vendors to resolve both hardware and software problems as needed
  6. Evaluate compatibility of new software and hardware with NWACC's systems
  7. Assist with obtaining technology quotes, ensuring that items ordered will work with installed computer and instructional systems
  8. Research and evaluate current and future computer-related technologies
  9. Maintain an expert level of training in a variety of specialized application software packages
  10. Evaluate and implement necessary adjustments to applications/processes to accommodate user requirements
  11. Recommend changes or updates in programming (workflow, process, etc.), documentation and training to address system deficiencies and user needs
  12. Work with vendors to support warranty part replacement of technology equipment
  13. Process work orders promptly and document issue/resolution in knowledge base and/or ticketing system
  14. Travel to offsite locations to troubleshoot and repair issues as needed
  15. Answer phones, troubleshoot users' issues, create and assign work orders during busy times and/or when helpdesk staff is unavailable


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