Sales and Service Associate

2 weeks ago


Middletown, United States Firestone Complete Auto Care Full time
Company Overview

Firestone Complete Auto Care is a leading provider in the automotive service industry, dedicated to delivering exceptional service and quality. With a robust network of locations, we pride ourselves on our commitment to our teammates and customers alike. Our team is composed of diverse individuals who are empowered to bring their authentic selves to work, fostering an inclusive environment that values every perspective. We offer competitive compensation, comprehensive training, and a range of benefits designed to support our employees' well-being and career growth.

Position Summary

The Sales and Service Associate plays a pivotal role in our stores, serving as a bridge between customer needs and our service offerings. This position is designed to cultivate future leaders within Firestone Complete Auto Care. The primary focus is on delivering outstanding customer service by understanding their requirements, suggesting suitable products and services, and executing basic vehicle maintenance tasks to ensure satisfaction.

Key Responsibilities

Customer Engagement and Service:

  • Provide exceptional customer service and address inquiries - 75%
  • Perform basic vehicle maintenance tasks such as oil changes and tire services - 25%
  • Assist with store operations, including opening and closing procedures, inventory management, and visual merchandising as needed.

Career Development:

  • Support the Store Manager and act as Manager-On-Duty when required.
  • Gain comprehensive knowledge of store operations and alternate between customer-facing and service tasks.
  • Maintain a customer-centric mindset and a desire for professional growth.
  • Complete necessary training and educational modules for this role.
  • Learn and execute basic vehicle service procedures.
  • Become proficient in store systems and processes.
Preferred Qualifications
  • Associate degree or equivalent experience through training programs or certifications.
  • Previous experience in retail sales is advantageous.
  • Familiarity with automotive services is a plus.
  • Prior supervisory experience is beneficial.
Benefits

We offer a comprehensive benefits package that includes:

  • Health insurance that begins on your first day of employment for full-time employees.
  • Paid time off and holidays.
  • On-the-job training and funding for ASE certifications.
  • Tuition reimbursement opportunities.
  • 401(k) retirement plan with company matching.
  • Vision and dental insurance options.
  • Access to a daily pay program.
Our Commitment to You
  • Professional Growth: We provide resources and support for your career advancement, regardless of your current position.
  • Community Engagement: We are dedicated to making a positive impact in our local communities.
  • Integrity and Teamwork: Our team-oriented culture emphasizes collaboration and doing the right thing.

Firestone Complete Auto Care is an Equal Employment Opportunity employer. We are committed to creating a diverse and inclusive workplace.

Employment Eligibility

All candidates must complete a Form I-9 Employment Eligibility Verification upon hire. Temporary work authorization or sponsorship needs may affect employment eligibility.


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