Field Operations Manager
2 weeks ago
MetroNet is seeking a dynamic and customer-oriented Field Operations Manager.
At MetroNet, we are dedicated to delivering state-of-the-art technology alongside exceptional customer service. As a rapidly expanding telecommunications provider, we specialize in 100% fiber-optic solutions, offering high-speed internet, voice, and television services. Our commitment to enhancing the customer experience has earned us recognition as one of the Best Places to Work.
What We Offer:
- Attractive compensation package
- Company covers 80% of medical insurance premiums
- Disability and life insurance provided at no cost
- 401(k) plan with company matching, fully vested from day one
- Discounted services for employees
- Uniforms provided by the company
- Company vehicle and fuel allowance
- Cell phone reimbursement
- Tuition assistance through our Techsellence Program
- Career advancement opportunities
- Supportive and enjoyable work environment
Position Overview:
The Field Operations Manager is responsible for overseeing all external field operations within the designated area, ensuring the prompt and efficient fulfillment of customer installation and repair requests. This role also collaborates with the video and facilities engineering teams to maintain hub site operations.
Key Responsibilities:
- Lead the recruitment, training, and professional development of field technicians
- Establish and uphold standards for equipping technicians with necessary tools and equipment
- Manage inventory of company tools and address any loss issues promptly
- Develop and maintain training programs for both new and existing staff
- Ensure workplace safety and provide necessary safety training
- Monitor productivity and quality of work at the individual technician level
- Promote a customer-centric approach among technicians to enhance service delivery
- Conduct quality control assessments of installation work and generate compliance reports
- Address customer complaints by investigating and resolving issues effectively
- Coordinate contractor installation activities as needed to meet operational demands
- Maintain an on-call schedule for after-hours support
- Assist engineering teams with planning and maintenance of hub sites
- Support troubleshooting of equipment failures and service disruptions
- Respond to security or equipment alarms promptly
- Collaborate with Outside Plant management on maintenance routines
- Review and ensure accurate completion of underground plant locate requests
- Adhere to safety regulations and standards in all work activities
- Stay informed about regulatory requirements and industry standards
- Foster positive relationships with local utilities
- Provide leadership and accountability for employee performance in safety, productivity, and attendance
Qualifications:
- Demonstrated knowledge of outside plant construction
- Hands-on experience with customer inside wire installation and maintenance
- Ability to utilize diagnostic tools such as spectrum analyzers and OTDRs
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills and commitment to customer service
- Problem-solving orientation with a focus on collaboration and shared goals
If you are passionate about making a significant impact within our organization and ensuring we attract and retain dedicated professionals, we encourage you to consider this opportunity.
MetroNet is an EQUAL OPPORTUNITY EMPLOYER.
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