Field Operations Manager

2 weeks ago


Austin, Minnesota, United States Metronet Full time

MetroNet is seeking a dynamic and customer-oriented Field Operations Manager.

At MetroNet, we are dedicated to delivering state-of-the-art technology alongside exceptional customer service. As a rapidly expanding telecommunications provider, we specialize in 100% fiber-optic solutions, offering high-speed internet, voice, and television services. Our commitment to enhancing the customer experience has earned us recognition as one of the Best Places to Work.

What We Offer:

  • Attractive compensation package
  • Company covers 80% of medical insurance premiums
  • Disability and life insurance provided at no cost
  • 401(k) plan with company matching, fully vested from day one
  • Discounted services for employees
  • Uniforms provided by the company
  • Company vehicle and fuel allowance
  • Cell phone reimbursement
  • Tuition assistance through our Techsellence Program
  • Career advancement opportunities
  • Supportive and enjoyable work environment

Position Overview:

The Field Operations Manager is responsible for overseeing all external field operations within the designated area, ensuring the prompt and efficient fulfillment of customer installation and repair requests. This role also collaborates with the video and facilities engineering teams to maintain hub site operations.

Key Responsibilities:

  • Lead the recruitment, training, and professional development of field technicians
  • Establish and uphold standards for equipping technicians with necessary tools and equipment
  • Manage inventory of company tools and address any loss issues promptly
  • Develop and maintain training programs for both new and existing staff
  • Ensure workplace safety and provide necessary safety training
  • Monitor productivity and quality of work at the individual technician level
  • Promote a customer-centric approach among technicians to enhance service delivery
  • Conduct quality control assessments of installation work and generate compliance reports
  • Address customer complaints by investigating and resolving issues effectively
  • Coordinate contractor installation activities as needed to meet operational demands
  • Maintain an on-call schedule for after-hours support
  • Assist engineering teams with planning and maintenance of hub sites
  • Support troubleshooting of equipment failures and service disruptions
  • Respond to security or equipment alarms promptly
  • Collaborate with Outside Plant management on maintenance routines
  • Review and ensure accurate completion of underground plant locate requests
  • Adhere to safety regulations and standards in all work activities
  • Stay informed about regulatory requirements and industry standards
  • Foster positive relationships with local utilities
  • Provide leadership and accountability for employee performance in safety, productivity, and attendance

Qualifications:

  • Demonstrated knowledge of outside plant construction
  • Hands-on experience with customer inside wire installation and maintenance
  • Ability to utilize diagnostic tools such as spectrum analyzers and OTDRs
  • Proficiency in Microsoft Office Suite
  • Strong interpersonal skills and commitment to customer service
  • Problem-solving orientation with a focus on collaboration and shared goals

If you are passionate about making a significant impact within our organization and ensuring we attract and retain dedicated professionals, we encourage you to consider this opportunity.

MetroNet is an EQUAL OPPORTUNITY EMPLOYER.



  • Austin, Minnesota, United States Culvers Restaurant Full time

    Job Summary:Culver's Restaurant is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As an Assistant Manager, you will play a critical role in maintaining excellence in guest service and quality control of operations consistently to ensure the company mission is attained.Key Responsibilities:Run shifts effectively to...


  • Austin, Minnesota, United States Mower County Full time

    Job SummaryMower County is seeking a highly skilled Facilities Operations Manager to oversee the planning, direction, and management of the county's building facilities, vehicle fleet, and programs. The ideal candidate will possess excellent leadership and communication skills, with a strong background in facilities management and supervisory experience.Key...


  • Austin, Minnesota, United States Furnituremartusa Full time

    **Job Summary:****About Furnituremartusa:**Furnituremartusa is a leading retailer of home furnishings and decor. We are seeking a highly motivated and experienced Warehouse Lead to join our team at our Ashley HomeStore in Austin, MN.**Key Responsibilities:**• Lead and coordinate the activities of warehouse staff to ensure efficient and effective inventory...


  • Austin, Minnesota, United States Select Foods Inc Full time

    Job Summary:We are seeking a highly skilled and experienced Maintenance Operations Manager to join our team at Select Foods Inc. As a key member of our production team, you will be responsible for overseeing and organizing the schedules and work of maintenance staff, maintaining positive working relationships within the production group and staff members,...


  • Austin, Minnesota, United States The Acquisition Group Full time

    Position Overview: Join The Acquisition Group as a Field Sales ConsultantAre you passionate about making a difference in your community while advancing your career? The Acquisition Group is seeking enthusiastic individuals to become part of our innovative sales team. We specialize in connecting underserved communities with essential broadband services, and...


  • Austin, Minnesota, United States Compass Group Careers Full time

    Job Summary:This is a Great Opportunity to join a leading food service company. We are seeking a growth-minded Chef Manager for our expanding business. In this role, you will be responsible for the success of both the culinary and food service operation.Key Responsibilities:Full culinary management of food service operation to include inventory, ordering,...


  • Austin, Minnesota, United States Quality Pork Processors Full time

    Job SummaryWe are seeking a highly skilled and experienced Production Manufacturing Mechanical Maintenance Supervisor to join our team at Quality Pork Processors. As a key member of our operations team, you will be responsible for directing the mechanical staff in maintaining and repairing all mechanical equipment within our pork processing plant.Key...


  • Austin, Minnesota, United States Hy-Vee Full time

    Company Overview:At Hy-Vee, we believe our employees are our greatest asset. We are dedicated to fostering a supportive environment that encourages teamwork and exceptional service.Position Summary:Job Title: Pharmacy ManagerDepartment: PharmacyFLSA Status: Non-ExemptGeneral Overview:The Pharmacy Manager is accountable for the comprehensive management of the...


  • Austin, Minnesota, United States Furnituremartusa Full time

    **Job Summary:****Warehouse Lead** at Furnituremartusa**Job Responsibilities:**Lead warehouse and delivery staffAssemble and repair productCustomer ServiceLoad/unload products**Requirements/Qualifications:**Must be able to lift in excess of 100 lbs. on a regular basisPrior supervisory or lead experience preferred**Benefits:**Competitive WagesExcellent...


  • Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a pivotal role in ensuring seamless operations at the client site.Key Responsibilities:Relationship Management: Build and nurture strong connections with clients to enhance service delivery.Data Integrity: Ensure the accuracy and reliability of all account and delivery records.Document...


  • Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a pivotal role in managing client relationships and ensuring seamless operations at the client site.Key Responsibilities:Develop and nurture strong relationships with clients to foster trust and collaboration.Oversee the accuracy and integrity of all account and delivery information.Receive...


  • Austin, Minnesota, United States Vestis Full time

    Position Overview: As an Onsite Coordinator at Vestis, you will play a crucial role in managing client interactions and ensuring seamless operations at the client site.Key Responsibilities:Relationship Management: Develop and nurture strong relationships with clients to enhance service delivery.Data Integrity: Ensure the accuracy and reliability of all...


  • Austin, Minnesota, United States Hormel Full time

    Job OverviewPART-TIME CULINARY SUPPORT - RESEARCH & DEVELOPMENTThe selected candidate will need to be flexible with working hours to meet the demands of the business.KEY RESPONSIBILITIES:Assists on a part-time basis, both independently and collaboratively, in buffet-style service for Hormel Foods events, which includes setup, cleanup, dishwashing, as well as...


  • Austin, Minnesota, United States Compass Group, North America Full time

    Job SummaryThis is a fantastic opportunity to join a leading food service company. We are seeking a highly motivated and experienced Chef Manager to lead our culinary and food service operations.Key Responsibilities:Oversee the success of our culinary and food service operations, including inventory management, ordering, and receiving.Develop and implement...


  • Austin, Minnesota, United States Compass Group Careers Full time

    Job Summary:This is a Great Opportunity to join a leading food service company. We are seeking a growth-minded Culinary Operations Manager for our expanding business. In this role, you will be responsible for the success of both the culinary and food service operation.Key Responsibilities:Full culinary management of food service operation to include...


  • Austin, Minnesota, United States Quality Pork Processors, Inc. Full time

    Job OverviewAre you an experienced mechanical maintenance leader ready to guide a skilled team in a vibrant manufacturing setting? Quality Pork Processors, Inc. is seeking a committed Production Manufacturing Mechanical Maintenance Supervisor for a full-time position on our 2nd shift with a rotating schedule.In this role, you will enjoy a competitive salary...


  • Austin, Minnesota, United States Pentex Restaurant Group Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant General Manager to join our team at Pentex Restaurant Group. As a key member of our management team, you will be responsible for leading and empowering our team to deliver exceptional customer service and product quality.Key ResponsibilitiesLead and manage a team of restaurant staff...


  • Austin, Minnesota, United States ANSYS Full time

    Position Overview:The Lead Manager of Market Strategy and Planning is responsible for guiding a team that collaborates with sales and operational leadership to identify new growth opportunities, assess business performance, and propose strategies to enhance growth. This role is pivotal, with shifting priorities and demands. You will engage in strategic...


  • Austin, Minnesota, United States Pentex Restaurant Group Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant General Manager to join our team at Pentex Restaurant Group. As a key member of our management team, you will be responsible for leading and empowering our team to deliver exceptional customer service and product quality.Key ResponsibilitiesLead and manage a team of restaurant staff...


  • Austin, Minnesota, United States Hormel Full time

    About the RoleWe are seeking a highly skilled Enterprise Systems Engineer to join our team at Hormel Foods Corporation. As a key member of our Systems Engineering team, you will play a critical role in managing and optimizing our IBM iSeries (AS/400) infrastructure to support our Plant and Warehouse environments.Key ResponsibilitiesInfrastructure Management:...