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Hotel Reception Specialist

7 days ago

Sarasota, Florida, United States Lexima Part time

We're looking for a detail-oriented and organized Front Desk Agent to join our team at Lexima. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless front desk operations.

The successful candidate will have a passion for delivering high-quality service, a keen eye for detail, and excellent communication skills. They will be able to work efficiently, prioritize tasks effectively, and maintain accuracy in processing transactions and managing guest information.

Key Responsibilities:

  • Manage front desk operations, including check-in/check-out, room reservations, and guest communications.
  • Process transactions accurately, handle cash and credit transactions, and maintain secure custody of guest property.
  • Respond to guest inquiries, resolve issues promptly, and ensure guest satisfaction.
  • Stay informed about hotel services, amenities, and promotions to enhance guest experiences.

Requirements:

  • Bachelor's degree in Hospitality, Hotel Management, or related field.
  • 1-2 years of experience in hospitality industry, preferably in a front desk role.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work under pressure, multitask, and maintain composure in fast-paced environment.
  • Fluent English language skills required.