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Hospitality Expertise Specialist

1 week ago

Sarasota, Florida, United States Marriott International Inc Full time

Welcome to The Ritz-Carlton Sarasota

We are a luxury hotel committed to providing exceptional service and creating unforgettable experiences for our guests.

About the Job

This role is responsible for delivering world-class customer service and ensuring that our guests feel welcome and valued throughout their stay.

Your Key Responsibilities

  • Deliver personalized service to guests through proactive communication and anticipatory actions
  • Maintain up-to-date knowledge of hotel services, amenities, and local attractions to provide recommendations and insider tips
  • Manage guest complaints and issues efficiently and effectively
  • Collaborate with other departments to ensure seamless service delivery

What We're Looking For

To succeed in this role, you'll need:

  • A passion for delivering exceptional customer service
  • Strong communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing situations

Why Work with Us?

The Ritz-Carlton Sarasota is a great place to start or grow your career, with opportunities for professional development and advancement.