Front Desk Representative

5 days ago

Margate, Florida, United States SV Paymaster Corporation dba iCare Health Solutions Full time
Front Desk Representative Job Description

This is a Front Desk Representative position with a company in Margate, Florida.

Duties & Responsibilities:
  • Greet patients and other visitors arriving for appointments.
  • Check patients in: enter demographics, insurances, and authorizations.
  • Responsible for the timely verification of medical insurance benefits.
  • Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit.
  • Coordinate with patients regarding their insurance benefits and medical provider program.
  • Collect all co-payments/balances upfront.
  • Responsible to call PCPs to obtain referrals and/or authorizations if required by new insurance.
  • Obtain new providers information to add to NextGen.
  • Obtain, verify, and enter patient information into the EMR.
  • Ensure the accuracy of all entries.
  • Responsible to scan paperwork to EMR.
  • Complete end-of-day closing duties.
  • Assist in cross-training new personnel regarding front desk duties.
  • Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate.
Requirements and Qualifications:
  • 1-2 years of Customer Service experience.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Ability to handle and diffuse patient complaints and disagreements.
  • Exceptional communication and interpersonal skills.
  • Experience navigating Electronic Medical Records and Outlook.
  • Bilingual English/Spanish.
  • Traveling is required within the North Region locations (Hialeah, North Miami, Miramar, Sunrise & Ft Lauderdale).

Equal Opportunity/Affirmative Action Employer.

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