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Clinical Benefits Coordinator
4 weeks ago
As a Clinical Benefits Specialist at Optum, you will play a vital role in helping patients understand their medical benefits and coverage specifics. This position requires excellent communication and interpersonal skills, as you will be the first and last point of contact for clinic patients. You will assist patients in understanding their care, explain medical benefits/coverage specifics, and provide education on the appropriate utilization of services. Additionally, you will facilitate clinic patient check-ins and check-outs, ensuring a positive patient experience.
Responsibilities
* Assist patients in understanding their medical benefits and coverage specifics
* Explain medical benefits/coverage specifics, including emergency room visits
* Provide education on the appropriate utilization of services
* Facilitate clinic patient check-ins and check-outs
* Serve as the first and last point of contact for clinic patients
* Operate a multi-line phone system to answer, screen, and transfer inbound phone calls
* Input/update patient demographic data into computer systems
* Identify urgent member situations and escalate to the next level when necessary
* Address lack of understanding, socioeconomic challenges, frustrated patients, and language barriers
Requirements
* High School Diploma/GED or equivalent work experience
* 1+ years of experience working with medical insurance
* Understanding of policies/procedures that apply to patient care
* Knowledge of basic medical terminology and human anatomy to document patient information using standard language/medical terminology
Preferred Qualifications
* Bilingual fluency in English/Mandarin or English/Cantonese
* Understanding of managed care practices/contract provisions to evaluate appropriateness of services
* Excellent verbal communication, telephone etiquette, and interpersonal skills
About Optum
Optum is a leading health care services and technology company dedicated to helping people live healthier lives and making the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.