Member Support Manager

5 days ago

Baraboo, Wisconsin, United States CenterWell Home Health Full time
Job Title: Member Support Manager

At CenterWell Home Health, we are seeking a highly skilled and compassionate Member Support Manager to join our team. As a key member of our leadership team, you will be responsible for managing the work of our Member Experience colleagues and ensuring that our services are delivered in a manner that demonstrates our commitment to quality, access, and cost-effectiveness.

Key Responsibilities:
  • Mentor, support, and supervise the work of Health and Wellness Coordinators and Community Resource Coordinators to ensure a positive member experience and the implementation of our Commonunity principles.
  • Coordinate effective assignment of members, matching member needs to the strengths of our IDT team.
  • Serve as a resource to clarify process to IDT when addressing programmatic, member, and colleague-specific challenges.
  • Support team in applying critical thinking in a member-focused, strength-based approach.
  • Facilitate unit meetings that promote learning, engagement, team building, and a positive work culture.
  • Maintain exceptional customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending solutions and system improvements.
  • Assist in the development and implementation of procedures and policies to enhance the efficiency and accuracy of our department processes.
  • Establish strategic goals, identifying and evaluating trends and options, choosing a course of action, defining objectives, and evaluating outcomes.
  • Analyze reports to identify trends, address training needs, enhance proficiency, and quality of practices.
  • Generate reports to monitor timelines, service utilization, and other indicators of compliance and a positive member experience.
  • Engage, educate, and develop community partners.
  • Support our Employment Model, ensuring colleagues meet professional standards and expectations and experience a healthy work-life blend.
  • Engage colleagues in creative and collaborative thinking that leads to innovative solutions.
  • Empower and support autonomy of colleagues in achieving their goals and objectives.
  • Create effective teams by assisting with recruiting, selecting, orienting, and training colleagues.
Requirements:
  • Bachelor's degree in a Human Service or other related field OR be a Registered Nurse licensed in the state of Wisconsin.
  • One (1) year of leadership experience in the human services field OR three (3) years of experience working in the Family Care program.
Preferred Qualifications:
  • Leadership experience within the last five (5) years.

We offer a competitive salary range of $76,800 - $105,800 per year, as well as a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, time off, and more. If you are a motivated and compassionate leader who is passionate about delivering exceptional care to our members, we encourage you to apply for this exciting opportunity.

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