Finance Customer Service Representative

3 weeks ago


Columbus, Ohio, United States Randstad Full time
Job Overview

We are seeking a highly skilled and customer-focused Finance Customer Service Specialist to join our team at Randstad. As a key member of our Solutions Center, you will be responsible for delivering exceptional customer service and support to our clients in the financial services industry.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat
  • Identify and resolve customer issues, escalating complex problems to appropriate departments when necessary
  • Provide accurate information about our products and services
  • Document customer interactions and maintain detailed records of inquiries, complaints, and feedback
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service received

Requirements:

  • Associate or Bachelor's degree in Finance or Business Administration
  • 1+ year of work-related customer service experience
  • Excellent problem-solving, multi-tasking, analytical, and computer skills
  • Verbal and written communication skills
  • Ability to efficiently navigate and operate personal computer and all related claims/business software

What We Offer:

  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

Equal Opportunity Employer: Randstad is an equal opportunity employer and welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.



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