Community Resource Advocate II
1 week ago
We are seeking a highly motivated and detail-oriented Community Resource Advocate II to join our team at Community Action Organization. In this role, you will be responsible for providing essential support to low-income households in Washington County by allocating utility assistance resources effectively.
Key Responsibilities- Conduct phone-based or face-to-face interviews with low-income households to assess their eligibility for utility assistance programs.
- Screen households for eligibility and schedule appointments as necessary.
- Determine eligibility and process payments for various programs, including LIHEAP, LIHWA, OEAP, and OREF, while navigating complex funding sources.
- Negotiate with utility companies to prevent disconnects, restore service, or guarantee bulk fuel delivery.
- Accurately enter information into statewide client databases to capture statistical data and generate authorized payments.
- Maintain real-time, accurate, complete, and confidential records, including client identification documents, billing records, and income eligibility documents.
- Collect and enter information into multiple systems of record or databases with high accuracy.
- Provide resource information on energy conservation, utility policy, payment plans, and other community resources as needed.
- Engage in outreach activities to educate and share client services with low-income households.
- High School Diploma or equivalency with a minimum of six months customer service experience.
- Bilingual Spanish/English, both written and verbal.
- Intermediate computer literacy in MS Word, Excel, Outlook, and software programs.
- Experience completing data entry with accuracy.
- Ability to work effectively and collaboratively in a diverse work environment.
- Associate's Degree or higher in Social Services or a directly related field.
- Knowledge of Washington County community resources.
- Experience interviewing clients and assessing needs, providing appropriate information and referrals, and advocating on behalf of clients.
As a Community Resource Advocate II at Community Action Organization, you will have the opportunity to make a meaningful difference in the lives of low-income households in Washington County. We offer a competitive salary, excellent benefits package, and a dynamic work environment that values diversity and inclusion.
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Community Resource Advocate II
3 weeks ago
Portland, Oregon, United States Community Action Organization Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Community Resource Advocate II to join our team at Community Action Organization. In this role, you will be responsible for providing essential support to low-income households in Washington County by allocating utility assistance resources effectively.Key ResponsibilitiesConduct thorough...
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Community Resource Advocate II
1 day ago
Portland, Oregon, United States Community Action Organization Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Community Resource Advocate II to join our team at Community Action Organization. This role is responsible for providing equitable allocation of utility assistance resources to low-income households in Washington County.Key ResponsibilitiesConduct phone-based or face-to-face interviews with...
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