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Patient Access Representative

2 months ago

Williamsburg, Virginia, United States Sentara Healthcare Full time
Job Summary

The Patient Access Rep II plays a vital role in ensuring a seamless patient experience at Sentara Healthcare. As the first point of contact for patients, this role requires excellent communication and interpersonal skills to provide exceptional customer service.

Key Responsibilities
  • Verify patient identity and select the correct patient record
  • Review schedules and physician orders to register patients for the appropriate service
  • Scan important documents, such as insurance cards and ID's, and verify demographic and insurance information
  • Explain and complete complex regulatory and compliance documents
  • Collect co-payments, deposits, and outstanding balances
Requirements
  • Two years of customer service and/or data entry experience
  • Six months of previous healthcare experience in a related area
  • Associate's or Bachelor's degree can be considered in lieu of two years of experience
What We Offer

Sentara Healthcare is committed to providing a supportive and inclusive work environment. As a member of our team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A collaborative and dynamic work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.