Customer Service Representative

6 days ago


Baton Rouge, Louisiana, United States Pelican State Credit Union Full time
Member Service Representative

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Pelican State Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting with their financial needs, and promoting our products and services.

Key Responsibilities:

  • Provide excellent customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Assist members with their financial needs, including loan applications, account maintenance, and product sales.
  • Stay up-to-date on our products and services, and promote them to members in a way that meets their needs and goals.
  • Work collaboratively with other team members to achieve sales and service goals.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • High School Diploma or equivalent required.
  • 2 years of experience in a financial institution, including lending, teller, or call center.
  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and meet sales and service goals.
  • Computer skills and ability to learn new software.

Benefits:

  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with employer match.
  • Paid time off and holidays.

Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. We are committed to creating a safe and inclusive work environment for all employees.



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