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Policy Services Representative

2 months ago

Gainesville, Florida, United States Tower Hill Insurance Group Full time

Position Overview:

Join Tower Hill Insurance Group as a Customer Service Representative and become part of a dynamic team dedicated to providing exceptional service. This role is pivotal in ensuring that our clients receive the support they need while contributing to the ongoing success of our organization.

Role Responsibilities:

  • Deliver outstanding customer service through various communication channels including phone, email, and chat.
  • Assist clients with inquiries regarding policy modifications, renewals, billing, and claims.
  • Maintain accurate records of customer interactions and document inquiries in our systems.
  • Work collaboratively with team members to achieve departmental goals and enhance customer satisfaction.
  • Participate in ongoing training and development to improve service skills and product knowledge.

Qualifications:

To be successful in this role, candidates should possess:

  • A high school diploma or equivalent.
  • 2 to 3 years of experience in customer service or a call center environment.
  • Strong communication skills, both verbal and written.
  • Basic proficiency in Microsoft Office applications.
  • Attention to detail and a commitment to accuracy.

Additional Information:

This position does not have supervisory responsibilities. The role may require working extended hours during peak times. Tower Hill Insurance Group is committed to providing a supportive work environment and offers a range of benefits to promote employee well-being.

We value diversity and encourage all qualified candidates to apply.