Customer Success Liaison

5 days ago


Troy, Alabama, United States Vinventions USA LLC Full time
Vinventions USA LLC is a global leader in wine quality solutions and closures. We are seeking an experienced CUSTOMER SUCCESS LIAISON to join our Direct Sales and Customer Service team.

We estimate this role will be filled by someone with 3+ years of experience providing top-notch customer service in a B2B environment, utilizing consultative sales skills, and managing relationships with existing customers. In return, you can expect a competitive salary of around $$65,000 - $85,000 per year, depending on your qualifications and location.

This position plays a critical role in the success of Vinventions USA LLC. Key responsibilities include:
  • Delivering exceptional customer service through prompt and accurate issue resolution.
  • Continuously learning about Vinventions products and services, industry trends, and customer needs.
  • Fielding and resolving customer inquiries, complaints, and questions.
  • Assisting with returns issues, order inquiries, and other customer requests.
  • Enter orders into the computer system from external customers and inter-company POs, ensuring timely production and delivery.
  • Proactively engaging with customers through email and phone calls to establish and grow relationships.
  • Collaborating with the Sales and Marketing Team to develop new business opportunities.
The ideal candidate will possess excellent interpersonal and communication skills, with the ability to work independently and as part of a team. Experience with ERP and CRM software tools is preferred but not required.

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