Customer Service Specialist

3 days ago


Troy, Alabama, United States Vinventions USA LLC Full time

About the Opportunity

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Vinventions USA LLC is seeking an experienced Customer Service Specialist to join our team. As a key member of our Direct Sales and Customer Service team, you will be responsible for providing exceptional customer service, fielding inquiries, and servicing customers through and beyond the sale.

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Key Responsibilities

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  • Deliver best-in-class customer service, responding to customer needs thoroughly, in a timely manner, and with accuracy and detail.

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  • Proactively field and resolve any customer issues, complaints, and questions.

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  • Assist customers with returns issues, order inquiries, and any other requests for information.

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  • Enter orders into the computer system(s) from both external customer and inter-company PO's, and actively monitor these orders to ensure their successful production and delivery occur within customer expectations.

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  • Utilize consultative sales skills to proactively call and email customers to establish and grow relationships, as well as develop insight into their needs and best strategies to acquire new business.

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Requirements

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  • Associates or Bachelor's degree in business, sales, or marketing.

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  • Minimum 3 years of progressive experience providing excellent customer service in a B2B environment.

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  • Ability to work autonomously and collaboratively as part of a team.

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  • Strong organizational, communication, and customer service skills.

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  • Basic computer skills, including Outlook, Excel, and Word.

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  • Experience with ERP and CRM software tools preferred.

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  • Good attention to detail.

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  • Able to complete routine paperwork accurately and in a timely manner.

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  • Bilingual in Spanish, German, and/or French is helpful.

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What We Offer

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Vinventions USA LLC offers a competitive salary of $60,000 - $80,000 per year, depending on experience. Additionally, we offer benefits, professional growth opportunities, and a dynamic work environment.



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