Customer Success Director

3 weeks ago


Chandler, Arizona, United States Sev1Tech Full time
Customer Success Manager

Sev1Tech is seeking a seasoned Customer Success Manager to lead our Customer Success Team. As a key member of our organization, you will be responsible for providing direction to Technical Delivery Managers (TDMs) and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Facilitate the evaluation of ECIS technical requirements and determine resources needed to meet those requirements.
  • Assign Technical Delivery Managers (TDMs) to manage projects and ensure that all TDMs proactively inform customers of new and improved service offerings.
  • Review delivery progress across multiple projects and develop success metrics that are relevant and timely.
  • Report to the BPA Task Order PM and ensure that all team members are meeting their responsibilities.
Requirements:
  • At least ten (10) years of professional experience in a customer-facing consultant role.
  • Familiarity with Federal Government contracting and demonstrable experience leading a customer-facing federal contract team.
  • Eight (8 plus) years of experience overseeing the delivery of infrastructure and/or app projects and services.
  • Extensive experience interacting with senior customers whose organizations consume IT services.
  • Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities.
  • Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
  • Proven ability to manage multiple demands simultaneously and demonstrated record of success motivating teams to deliver consistently high-quality customer service.
  • Ability to obtain a Public Trust and PMP certification.
About Sev1Tech:

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Our mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country. We are an Equal Opportunity and Affirmative Action Employer and welcome qualified applicants from diverse backgrounds.



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