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Client Support Specialist

2 months ago

Colorado Springs, Colorado, United States Systems Integration Inc Full time
Company Overview
Systems Integration, Inc. (SII) stands as a premier provider of comprehensive contact center infrastructure solutions and IT services. With extensive experience in information technology and systems integration, we empower US Government agencies and commercial enterprises to enhance their customer satisfaction through our diverse range of solutions and services.

Position Summary
We are currently seeking Tier 1 Call Center Representatives to support our operations. This role requires availability for shifts during our operational hours, which span from early morning to evening, seven days a week, throughout the year. The shift schedules include early morning to mid-morning and late morning to evening shifts, including weekends and holidays. Please note that this is an on-site position.

Key Responsibilities
  • Engage with customers via telephone to provide information and conduct research to address inquiries.
  • Ensure accurate responses are delivered to resolve customer questions and maintain detailed records of interactions.
  • Utilize Customer Relationship Management (CRM) software and access extensive commercial and government databases for research purposes.
Work Authorization/Security Clearance
  • Must be a US Citizen and capable of obtaining a public trust security clearance.
Qualifications
  • Demonstrated knowledge and experience in customer service principles, including needs assessment and quality standards evaluation.
  • Proficient understanding of the English language, including spelling, grammar, and composition for clear documentation.
  • Strong active listening and effective communication skills to convey information clearly and assist in problem resolution.
  • Excellent reading comprehension skills to understand work-related documents.
  • Critical thinking abilities to evaluate various solutions and approaches to problems.
Equal Opportunity Employer
SII is committed to providing equal employment opportunities and offers competitive compensation along with performance-based incentives, including paid holidays.