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Housekeeping Manager

2 months ago

Waldorf, Maryland, United States Aimbridge Hospitality Full time
Job Summary

The Housekeeping Supervisor is responsible for overseeing the administration and coordination of housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, the supervisor assumes all responsibilities.

Responsibilities
  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Maintain regular attendance and adhere to Aimbridge Hospitality's scheduling requirements.
  • Ensure high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
  • Comply with Aimbridge Hospitality's standards and regulations to promote safe and efficient hotel operations.
  • Inspect staff's work performance within assigned sections daily to ensure standards and productivity levels are met.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office.
  • Oversee the organized closing of floors at the end of the day, ensuring room attendants' carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed, signed off on, and turned in to the Housekeeping Office on time.
  • Maintain key control systems.
  • Supervise all staff in Laundry and Housekeeping, holding them accountable for their work performance.
  • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
  • Handle items for 'Lost and Found' according to Aimbridge Hospitality's standards.
  • Be familiar with all Aimbridge Hospitality policies and House Rules.
  • Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Ensure the overall appearance, cleanliness, and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties, ensuring each room attendant and house attendant carries a work assignment.
  • Monitor cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways, and landings.
  • Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
  • Oversee proper and constructive training of room attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all VIPs, special guests, and requests.
  • Perform any other duties as requested by Management.
Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, thriving in a culture where everyone is inspired to be the best.

Benefits
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.