Guest Services Specialist, Engagement

3 months ago

Waldorf, United States Hampton Inn Waldorf Full time

Join Our Team at Canza Management, a subsidiary of TLTsolutionsRole: Guest Services Specialist, EngagementLocation: Waldorf, MDWho We Are:At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and consulting, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, TLTsolutions manages a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.Canza Management is the operational arm and property management subsidiary of TLTsolutions, responsible for overseeing and optimizing the performance of our portfolio of premium-branded hotel properties. Our commitment to operational excellence drives every aspect of our business. We employ a hands-on approach, ensuring that we exceed the standards expected by our guests, team members, and investors. Joining TLTsolutions and Canza Management means becoming part of a dynamic team that values professionalism, excellence, and strategic thinking. We empower our employees to take initiative in their roles and further their professional development through our continuous learning, growth, and collaboration culture.Your Role With Us:As a Guest Services Specialist focused on Guest Engagement, you will be the face of our hotel, responsible for delivering outstanding guest service from the first point of contact to the last. Your role goes beyond typical front desk duties; you will actively engage with guests throughout their stay to ensure a seamless and positive experience. Whether it's assisting with special requests, anticipating needs before they arise, or stepping in to help with other hotel services, your proactive approach and commitment to excellence will make every guest feel welcomed, valued, and satisfied.Key Responsibilities:Guest Interaction: Provide outstanding service during check-ins, check-outs, and throughout the guests' stay. Ensure all guest interactions are handled professionally, with warmth and hospitality.Proactive Service: Actively engage with guests, anticipating their needs and proactively solving problems to ensure their comfort and satisfaction throughout their stay. Be attentive to cues, advance requests, and previous stay history to personalize the guest experience.Cross-Department Collaboration: Maintain clear and effective communication with Housekeeping, Maintenance, Food and Beverage, and other hotel service teams to address guest needs promptly. Be willing to assist in various areas of the hotel to ensure seamless service.Issue Resolution: Provide immediate assistance for any guest requests, room requirements, or inquiries, ensuring a comfortable and enjoyable stay. Never let "That's not my job" be an answer.Performance Monitoring: Review performance metrics like guest satisfaction scores and check-in/check-out times to identify and implement improvements.Feedback Analysis: Analyze guest feedback related to Guest Services and collaborate with management to enhance the guest experience.Audit & Reporting: Generate and review weekly audit reports, including room occupancy rates, reservation accuracy, and guest billing discrepancies, ensuring adherence to hotel standards and accounting practices.Inventory Management: Regularly check and manage the inventory of front desk supplies such as key cards, stationery, and informational brochures to ensure smooth operations.Loyalty Program Promotion: Inform guests about the benefits of our brand's loyalty program and encourage non-members to enroll to enhance their overall experience.Ongoing Learning: Engage in continuous training to stay updated on hotel policies, new software tools, and customer service enhancements.What We're Looking For:Guest-Centric Mindset: A proactive focus on anticipating guest needs and delivering memorable experiences with enthusiasm and attention to detail.Proactive Problem Solver: Someone who anticipates guest needs and takes action to resolve potential issues before they impact the guest experience.Commitment to Excellence: A dedication to maintaining the highest standards in guest service and operational efficiency.Flexibility: An adaptable approach that goes beyond traditional Guest Services boundaries, with the willingness to assist in various areas of the hotel and adjust to guest needs, shifting priorities, and dynamic situations. Resilience: The ability to stay composed and focused in a fast-paced environment, maintaining excellent service standards under pressure.Patience: A calm and patient demeanor, especially when addressing guest concerns, ensuring every interaction is handled with care and professionalism.Positive Attitude: A warm, approachable, and optimistic attitude that contributes to creating a welcoming and pleasant atmosphere for guests and colleagues alike.Why You'll Love Working With Us:Competitive Salary: We offer a competitive salary that reflects your skills, experience, and contributions to our success.Discounted Hotel Rates: Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.Ready to Make a Difference?Join TLTsolutions and Canza Management to contribute to our mission of exceptional hotel investment and management, ensuring unforgettable experiences for our guests, continuous professional growth and development for our employees, and lasting value for our investors.TLTsolutions is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment that values and celebrates all team members' unique backgrounds, perspectives, and talents. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics.

  • Guest Services Specialist, Dining Experience

    3 months ago

    Waldorf, United States Hampton Inn Waldorf Full time

    Join Our Team at Canza Management, a subsidiary of TLTsolutionsRole: Guest Services Specialist, Dining ExperienceLocation: Waldorf, MDWho We Are:At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and...

  • Guest Services Specialist, Dining Experience

    2 months ago

    Waldorf, United States Hampton Inn Waldorf Full time

    Join Our Team at Canza Management, a subsidiary of TLTsolutionsRole: Guest Services Specialist, Dining ExperienceLocation: Waldorf, MD Who We Are: At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and...

  • Guest Services Associate

    3 weeks ago

    Waldorf, Maryland, United States Hampton Inn Waldorf Full time

    Job SummaryJob Title: Guest Services Specialist - Dining ExperienceLocation: Hampton Inn WaldorfAbout Us: At Hampton Inn Waldorf, we are committed to providing exceptional guest experiences and delivering outstanding hospitality services. Our hotel is part of a larger organization that specializes in hotel investment and management, ensuring unforgettable...

  • Guest Services Specialist, Cleanliness

    3 months ago

    Waldorf, United States Hampton Inn Waldorf Full time

    Join Our Team at Canza Management, a subsidiary of TLTsolutionsRole: Guest Services Specialist, CleanlinessLocation: Waldorf, MDWho We Are:At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and...

  • Guest Services Specialist, Cleanliness

    2 months ago

    Waldorf, United States Hampton Inn Waldorf Full time

    Join Our Team at Canza Management, a subsidiary of TLTsolutionsRole: Guest Services Specialist, CleanlinessLocation: Waldorf, MD Who We Are: At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership and...

  • Guest Services Specialist, Facilities Assistant

    2 months ago

    Waldorf, United States Hampton Inn Waldorf Full time

    Join Our Team at Canza Management, a subsidiary of TLTsolutionsRole: Guest Services Specialist, Facilities AssistantLocation: Waldorf, MD Who We Are: At TLTsolutions, we specialize in the investment, development, and management of premier hotel and other real estate properties. Our founder, transitioning from a distinguished career in healthcare leadership...

  • Cleanliness and Guest Services Coordinator

    3 weeks ago

    Waldorf, Maryland, United States Hampton Inn Waldorf Full time

    ResponsibilitiesClean and reset guest rooms meticulously, ensuring no trace of dirt, dust, marks, stains, or odors is left behind.Inspect each room thoroughly for any maintenance issues, such as broken fixtures, non-functioning lights, or faulty appliances, and report them immediately for prompt resolution.Identify and address potential issues before they...

  • Retail Guest Experience Sales Specialist

    1 month ago

    Waldorf, United States Bob's Discount Furniture Full time

    Retail Guest Experience Specialists Full-Time and Part-Time Career Opportunities Our Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry.At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...

  • Guest Service Team Member

    3 months ago

    Waldorf, United States Wingstop Full time

    Wingstop - 1302 Smallwood Dr. W Ste F11 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Sales Associate

    4 days ago

    Waldorf, United States Bob's Discount Furniture Full time

    Retail Guest Experience SpecialistsFull-Time and Part-Time Career OpportunitiesOur Retail Guest Experience Specialists are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry.At Bob's you can expect an environment dedicated to your individual success and a rewarding career with room for professional...

  • Guest Experience Supervisor

    4 weeks ago

    Waldorf, United States Dash-In Full time

    DescriptionFront of House Supervisor Dash In, part of the Wills Group, recognized as a certified Great Place to Work™ and listed among Fortune's Best Workplaces in Retail™. As a Guest Experience Supervisor, you'll work closely with management to lead a retail team, ensure excellent guest experiences, and maintain operational excellence. This includes...

  • Food and Beverage Specialist

    3 weeks ago

    Waldorf, Maryland, United States Hampton Inn Waldorf Full time

    About UsAt the Hampton Inn Waldorf, we are committed to providing exceptional guest experiences and delivering high-quality services that exceed our guests' expectations. Our goal is to create a welcoming and inclusive environment that makes every guest feel valued and appreciated.We are looking for a talented Food and Beverage Specialist to join our team...

  • Customer Service Specialist

    1 week ago

    Waldorf, Maryland, United States Spirit Halloween Full time

    **About the Role:**We are looking for a Customer Service Specialist to provide an exceptional shopping experience for our customers. As a Customer Service Specialist, you will be responsible for answering customer questions, processing transactions, and maintaining a clean and organized store environment.Responsibilities:Acknowledge all guests through a...

  • Guest Experience Manager

    2 months ago

    Waldorf, United States CAVA Full time

    Guest Experience Manager(Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big,...

  • Front Desk Ambassador

    2 weeks ago

    Waldorf, Maryland, United States Hampton Inn Waldorf Full time

    About the JobWe are seeking a highly motivated Guest Services Specialist to join our team at Hampton Inn Waldorf. As a Guest Services Specialist, you will be responsible for delivering exceptional guest service, ensuring seamless stays, and exceeding expectations.Key Responsibilities:Guest Interaction: Provide outstanding service during check-ins,...

  • Customer Experience Specialist

    3 weeks ago

    Waldorf, Maryland, United States Wingstop Full time

    At Wingstop, we are seeking a talented Customer Experience Specialist to join our team! As a key member of our restaurant staff, you will be responsible for delivering exceptional service to our guests by:Acting as the face and voice of WingstopIn this role, you will provide authentic, positive, and genuine experiences for our guests by:Greeting guests...

  • Hotel Cleanliness Specialist

    3 weeks ago

    Waldorf, Maryland, United States Hampton Inn Waldorf Full time

    Job SummaryWe are seeking a highly detail-oriented and proactive Hotel Cleanliness Specialist to join our team at Hampton Inn Waldorf. As a key member of our housekeeping staff, you will be responsible for maintaining the highest standards of cleanliness and comfort in our guest rooms and public areas.Your role will involve meticulously cleaning and...

  • Sales Representative

    1 week ago

    Waldorf, Maryland, United States Bob's Discount Furniture Full time

    Bob's Discount Furniture is seeking a talented Sales Representative to join their team. As a Guest Experience Specialist, you will play a key role in creating unforgettable shopping experiences for customers. Your responsibilities will include:Main ResponsibilitiesGreet and engage customers to understand their home furnishing needs.Provide world-class...

  • Culinary Specialist

    1 week ago

    Waldorf, Maryland, United States Morningside House Senior Living Full time

    Job SummaryWe are seeking a skilled Culinary Specialist to join our team at Morningside House Senior Living in Waldorf, MD.The successful candidate will have excellent cooking skills and be able to prepare high-quality meals for our residents, guests, and staff.A competitive salary of $$$55,000 - $65,000 per year is offered, plus benefits and opportunities...

  • Patient Service Representative

    4 months ago

    Waldorf, United States American Radiology Services Full time

    Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a...