Technical Applications Scientist
2 weeks ago
The Technical Applications Scientist is a key member of our team at Thermo Fisher Scientific, responsible for providing remote pre and post-sales technical support to customers and field personnel. This role requires strong technical writing capabilities, interpersonal skills, and the ability to quickly learn complex technical information.
Key Responsibilities:
- Provide technical support for molecular biology product lines and services by answering customer technical inquiries.
- Participate in frequent training on products and continuing education on new applications and technologies.
- Accurately record pertinent information from customer contacts in our Customer Relationship Management system.
- Summarize trends and technology as technical tips, FAQs, and troubleshooting guides.
- Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
Proven technical writing capabilities and interpersonal skills. A B.S., B.A., M.S., or equivalent experience in molecular biology or a related field is required. 3+ years of laboratory experience in molecular biology techniques, with experience in cloning, nucleic acid applications, and end-point PCR being most applicable.
Preferred Qualifications:
- A Ph.D. or equivalent experience, including post-doctoral experience.
- Prior experience in customer service.
- Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc).
At Thermo Fisher Scientific, we offer a comprehensive Total Rewards package that includes a competitive salary range of $66,000.00-$90,000.00, a variable annual bonus, and a range of benefits, including medical and dental plans, employee assistance and family support programs, paid time off, and retirement and savings programs.
How to Apply:
Apply today at http://jobs.thermofisher.com. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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