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Customer Service Lead

2 months ago

District Heights, Maryland, United States Burlington Full time
{"title": "Customer Service Lead", "description": "Lead Customer Service Team

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Our Burlington philosophy and company core values in mind. Your focus will be on creating a positive shopping experience for customers, proactively solving problems professionally and efficiently.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy in your work.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Burlington offers a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan. We are a rapidly growing brand, providing training and development opportunities for our associates to grow with us.

Our store teams work hard and have fun together. Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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