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Field Service Technician

1 month ago

MA United States ABB Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at ABB. As a Field Service Technician, you will be responsible for performing service tasks, identifying technical problems, and making analysis through remote or on-site activity in various service categories.

Key Responsibilities
  • Perform service tasks, identify technical problems, and make analysis through remote or on-site activity in various service categories.
  • Contribute to customer satisfaction by executing service work according to customer order and expectation.
  • Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
  • Prepare all documents and reports to be signed by the customer representative, reporting work done in a timely manner and following up when needed.
  • Proactively identify potential equipment failures, request proactive corrective actions, and troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
  • Proactively identify suggestions for product and quality improvement and communicate them further in the ABB organization, providing recommendations to management to improve operations and customer service.
Requirements
  • Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience.
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Advanced level of ability to use Microsoft Office products.
  • Moderate ability to self-Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results.
Benefits
  • Retirement plan.
  • Life insurance.
  • Disability insurance.
  • Healthcare plan.
  • Wellbeing program.

We are an Equal Employment Opportunity and Affirmative Action Employer, and we welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application. We look forward to reviewing your qualifications.