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Sales Counter Representative
2 months ago
About Royal Brass and Hose
We are a leading distributor of premium mobile equipment products, specializing in hydraulic and pneumatic components, hoses, fittings, fasteners, adapters, and more. Our commitment to excellence in solutions, expertise, and service drives customer success.
Company Mission
Since our inception in 1949, our growth has been propelled by our dedication to customer satisfaction through exceptional service.
Job Purpose
The primary responsibility of this role is to process merchandise requests from customers and sales personnel, ensuring timely and accurate order fulfillment.
Key Responsibilities
1. Assist customers at the front counter, ensuring any order discrepancies are promptly addressed.
2. Conduct end-of-day cash drawer reconciliation and complete necessary paperwork according to established protocols.
3. Create hose and tube assemblies in accordance with manufacturer specifications and customer requirements.
4. Maintain an organized and visually appealing counter display, ensuring it is well-stocked and free of dust.
5. Keep the customer service area, counter, and hose shop clean and well-maintained.
6. Perform preventive maintenance on shop crimpers and related equipment.
Additional Duties
1. Support the Shipping and Receiving department with various tasks as needed.
2. Assist sales personnel and customers with special requests, including stock checks and inventory management.
3. Collaborate with branch teams on action plans, improvement initiatives, or special requests from management.
4. Provide training to team members on established processes and product knowledge.
Qualifications
- Demonstrated strong work ethic and commitment to company objectives.
- Ability to work effectively as part of a team.
- Support initiatives aimed at reducing waste and improving efficiency.
Physical Requirements
- Capable of lifting up to 50 lbs.
- Able to push 30 lbs. and pull 50 lbs.
- Comfortable reaching overhead repeatedly.
- Able to stand, bend, and walk for 8 hours.
- Proficient in repetitive hand movements such as stapling and typing.
