Customer Service Representative

2 months ago

Tallahassee, United States Hendrick Automotive Group Full time
Job Summary

The Customer Service Representative will ensure a welcoming and efficient environment for guests, providing administrative support to the sales department through accurate record-keeping and production of critical sales metrics reports.

Key Responsibilities
  • Perform opening and closing procedures for the Guest Services area.
  • Answer incoming calls in a courteous and professional manner, directing calls to the appropriate person or department.
  • Take accurate messages and direct customers to the relevant personnel or department.
  • Manage and maintain various logs, including the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
  • Track and filter incoming calls, taking messages and communicating effectively with the Guest Services Manager and Greeters.
  • Reconcile and update data entry with dealership software.
  • Produce daily reports, including the Daily Update, Performance Metric, and other core Guest Services reports.
  • Provide refreshments to guests and maintain a clean and comfortable environment.
  • Support new hire Customer Management training and maintain CSI at or above Company standards.
  • Maintain an organized and safe work area, adhering to Company policies and procedures.
  • Participate in required training and accurately record hours worked in the company timekeeping system.
  • Follow safety rules and regulations, demonstrating the Company's Core Values.
Requirements
  • Previous customer service experience is desired.
  • Excellent interpersonal, communication, and organizational skills are required.
  • Intermediate skills in Microsoft Office Products are necessary, with the ability to learn Dealership Management System and web-based applications.
  • Ability to understand and follow instructions, communicate effectively with customers and company personnel.
  • Regular and predictable attendance is expected, with scheduled shifts including evening hours, weekends, and holidays.
Core Values
  • Servant Leadership: Putting the needs of others before one's own, valuing people through service.
  • Teamwork through Trust & Respect: Valuing diversity and working together to achieve high levels of performance.
  • Integrity: Being honest and transparent, doing the right thing within the law.
  • Commitment to Customer Enthusiasm: Exceeding customer expectations and recommitting to the customer experience.
  • Passion for Winning: Striving to be the best, not the biggest, and taking ownership of actions and decisions.
  • Accountability at All Levels: Taking ownership of actions and decisions, growing as individuals and supporting each other as a team.
  • Commitment to Continuous Improvement: Softening hearts and egos to seek out and improve areas of opportunity.

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