Customer Service and Sales Professional

7 days ago


Manchester, New Hampshire, United States Love's Travel Stops & Country Stores Full time

Job Summary:

We are seeking a skilled Service Advisor to join our team at Love's Travel Stops & Country Stores. As a Service Advisor, you will be responsible for driving sales success in our Truck Care facilities through exceptional customer service, salesmanship, and leadership skills.

Key Responsibilities:

  • Maintain a safe and clean facility, ensuring a positive customer experience.
  • Greet customers, address their vehicle service needs, and document issues in a professional and courteous manner.
  • Provide detailed repair cost estimates, sales promotions, and obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work, handling customer complaints and resolving concerns.

Requirements:

  • Experience: 6 months in customer service or sales preferred.
  • Requirements: Valid driver's license with a clean safety record, pass drug screening and medical exam as per regulations.

Skills and Demands:

  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
  • Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.

About Love's Travel Stops & Country Stores:

Love's Travel Stops & Country Stores is a leading travel stop and convenience store chain with over 630 locations in 42 states. We are committed to providing exceptional customer service, innovative products, and a safe and clean environment for our customers and employees. Our company culture values diversity, inclusion, and community involvement, and we are proud to be recognized as a top employer in the industry.


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