Area Manager Castaway Bay
6 days ago
The Area Manager at Castaway Bay is responsible for maintaining guest service standards within all operations of the hotel as the Manager on Duty during second shift. This role requires strong leadership and communication skills to ensure seamless operations and exceptional customer service.
Key Responsibilities:
- Develop and implement standard operating procedures for all hotel departments to ensure adherence to company standards.
- Provide leadership and training to the supervision team, utilizing strong interpersonal and communication skills to drive results.
- Ensure proper staffing of all areas based on forecasted occupancy and budget, while maintaining accurate attendance and performance records.
- Communicate effectively with other park divisions, including character and live entertainment appearances, and notify staff of any changes.
- Coordinate with park operations and aquatics on waterpark operation, ensuring a seamless guest experience.
- Utilize strong communication and interpersonal skills to inform associates of any changes to hotel or park policy that may impact operations.
- Maintain accurate departmental logs and reports, and provide coaching and counseling to associates as needed.
Requirements:
High School Diploma/GED
Strong attention to detail and organization skills
Leadership and training
Maintains accurate documentation
Excellent communication skills
Exceptional Customer Service
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