TXU Energy Customer Care Professional

2 weeks ago


Corpus Christi, Texas, United States Smoothstar Tech Full time
About the Role: We are seeking a highly skilled and customer-centric TXU Energy Customer Care Professional to join our team. As a professional, you will deliver exceptional customer service, resolve complex issues, and contribute to the growth and success of our organization. If you possess excellent communication skills, a passion for problem-solving, and a commitment to excellence, we encourage you to apply.

Job Description:
  • Provide personalized solutions to customers regarding their energy plans, rates, and services.
  • Analyze customer needs and offer customized solutions to meet their requirements.
  • Process payments, resolve disputes, and ensure customer satisfaction.

Requirements:
  • A minimum of 1 year of experience in a customer-facing role, preferably in the energy industry.
  • Excellent communication and problem-solving skills, with the ability to build trust and rapport with customers.
  • Knowledge of Texas Utility regulations and TXU Energy processes and policies.
  • The ability to work independently and as part of a team, prioritizing tasks and managing time effectively.

Salary Range: $50,000 - $65,000 per annum, depending on experience.

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