Customer Service Representative TXU
3 weeks ago
Overview: Smoothstar Tech is seeking a qualified Customer Service Representative to join our team in a work-from-home position. As a representative, you will serve customers by providing product and service information, resolving issues, and offering personalized solutions. Our ideal candidate has a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.
Job Description:
- Provide accurate and timely responses to customer inquiries regarding billing, products, and services.
- Analyze customer needs and offer customized solutions to meet their requirements.
- Process payment deferrals and attempt to retain customers who may be moving or unhappy with their current plan.
Required Skills and Qualifications:
- A minimum of 1 year of experience in a customer-facing role, preferably in a call center, retail, or helpdesk setting.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers.
- Knowledge of TXU Energy processes and policies, as well as Texas Utility regulations.
- The ability to work independently and as part of a team, prioritizing tasks and managing time effectively.
Salary: $45,000 - $60,000 per annum, depending on experience.
Benefits:
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that encourages growth and collaboration.
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