Front Desk Representative

5 days ago


Montgomery, Alabama, United States Quality Inn Montgomery South Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Quality Inn Montgomery South. As a Front Desk Clerk, you will be the primary point of contact for our guests, providing exceptional service and ensuring a seamless experience during their stay.

Key Responsibilities
  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Process guest check-ins and check-outs efficiently, handling all necessary paperwork and ensuring accurate room assignments.
  • Manage guest folios, posting charges and handling payments in a timely and professional manner.
  • Respond to guest inquiries and resolve any issues or concerns in a prompt and courteous manner.
  • Maintain a clean and organized front office, ensuring a pleasant environment for guests and staff alike.
  • Collaborate with other departments to ensure seamless communication and a high level of customer satisfaction.
  • Perform other duties as assigned by management, including but not limited to, assisting with breakfast service and maintaining a safe and secure environment.
Requirements
  • High school education or equivalent required.
  • Previous experience in a hotel or hospitality setting preferred.
  • Excellent communication and organizational skills, with the ability to work effectively in a team environment.
  • Ability to understand and speak English fluently, with a strong focus on customer service.
  • Basic computer skills and knowledge of office equipment, including copiers, printers, and fax machines.
  • Ability to lift up to 40 pounds and stand for long periods of time.


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